APAC | Mumbai | Fulfilment, Services and Operations | Full Time Analyst 2020

Fulfillment, Service & Operations Analyst Program

About Bank of America Merrill Lynch:

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 40 countries. In the U.S alone, we serve almost all Fortune 500 companies and approximately 59 million consumers and small-business customers. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.                             

Connecting Asia Pacific to the World

Our Asia Pacific team is spread across 23 offices in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Bank of America Merrill Lynch is committed to attracting, recruiting and retaining top diverse talent from across the globe. Our diversity and inclusion mission is to actively promote an inclusive work environment where all employees have the opportunity to achieve personal success and contribute to the growth of our business. Each of our global Employee Networks bring together employees, create dialogue and awareness in support of our Diversity and Inclusion mission.

Bank of America Merrill Lynch is an equal opportunities employer.

Our Business:

Wholesale Banking Fulfillment, Service & Operations (FSO) is responsible for the end-to-end implementation, servicing, and operations of all treasury, depository solutions and trade finance for business banking, commercial and corporate banking clients globally, and for treasury and trade finance operations in 12 countries in Asia Pacific.

Operations

The Operations team is responsible for the combined operations functions for treasury, credit, and services for commercial and corporate banking clients globally. Key responsibilities include settlement and clearing transactions, processing of Payments, Credit and Trade transactions, and book keeping of loan assets and deposits. 

Services & Fulfillment

Client Fulfillment team manages new client on boarding for Global Transaction Services – a core business for Bank of America Merrill Lynch’s global franchise. Key responsibilities include project management, document collection and review, product and depository account setup, product set up testing and client training. 

Client Service team is responsible for supporting on-boarded clients in their day to day business needs, including transaction support, general and technical query support. The team supports over 5.5 million enquiries annually in addition to proactive outreach to clients to improve the banking experience in 12 countries in Asia Pacific.

Overview:

The Global Wholesale Banking Operations/ Fulfillment & Service Analyst Program is designed to provide candidates with an opportunity to work with experienced operations and service professionals and prepare for a career in the company’s Global Wholesale Banking Operations/ Fulfillment & Service division.

Responsibilities:

Operations

• Ensure all transactions are processed as quickly and accurately as possible, in accordance to the company’s internal policies and local regulations.
• Manage operational risk to maximize operational control effectiveness and profitability, while minimizing risk. Proactively      identify, debate, address and escalate any deviations / issues on immediate basis
• Work closely with business partners on complex transactions by providing professional operational solutions to achieve client satisfaction.
• Drive change initiatives for process optimization and system enhancement, as well as technical and operations changes.
• Understand local regulatory environment and support various ad-hoc regulatory requirements and inspections.
• Ensure that the company delivers services and execution that meet market-leading standards

Services & Fulfillment

• Engage in process improvement initiatives to enhance client experience
• Proactively manage the day to day servicing enquiries of all assigned clients
• Log, investigate and resolve all enquiries in a timely/accurate manner in accordance with Service Levels
• Provide consistent service and keep clients informed on status of all outstanding enquiries 
• Liaise with local/overseas Bank’s Business Partner’s and Preferred Banking Partner’s at all levels
• Analyze monthly client enquiry statistics to identify trends and recurring issues
• Market Transaction Services initiatives, successes and strengths to new/existing clients
• Actively participate in client planning and RFP processes
• Constantly look for avenues of improvement- people, process, controls, customer service and strategic cost management initiatives

Qualifications:

• Chartered Accountant – May 2019 Pass Out

• Outstanding academic achievement

 Required Skills and Abilities:

• Strong quantitative and analytical skills
• Effective verbal and written communication
• Being comfortable with change and adjust to changing demands and requirements
• Strong team player and client focused
• Demonstrate energy and drive
• Ability to demonstrate initiative and creative thinking
• Show a keen interest in the business you are applying to

 Location: India