Global Operations, Global Operations Apprentice
Chester, United Kingdom
About Us
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
The team:
Global Operations is the engine room for multiple lines of business, including Global Markets and Global Banking.
The operational services that we provide make a significant difference to our clients; from smooth onboarding and account opening through to trade confirmation and settlement. Timely and accurate trade reporting, alongside escalation and risk management is essential in meeting Bank of America’s regulatory obligations.
The operational knowledge and query resolution that we provide to Trading, Sales, Finance, Risk and Legal teams give rise to interesting interactions with internal stakeholders every day. The ideas we provide to our Technology team through our operational excellence initiatives help drive innovative strategies and solutions to minimise risk and increase efficiency.
Programme Overview
Our apprentice programme starts in September 2026. We are currently looking for motivated and process focused Apprentices to join our Global Operations team in Chester in a full-time role whilst studying the Level 4 Investment Operations Specialist apprenticeship standard.
This is a fantastic opportunity to join a world-renowned company, learn first-hand from industry-experts and build the foundations of your new career right here in the North-West. At Bank of America, you can expect:
- To join an exceptional and supportive team, working alongside colleagues from around the globe.
- Extensive career mobility opportunities and dedicated resources to support your on-going development and future career planning.
- High-performance to be rewarded.
- A commitment to celebrating diversity in thought, style, gender, sexual orientation, gender identity, race, ethnicity, culture, religion, age, ability, and experience.
- Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.
Training and Development
Your training and development is our top priority with extensive formal training offered at the start of the programme in addition to on the job support, educational speaker events and mentorship throughout.
Responsibilities:
As an apprentice, your key tasks and responsibilities may include but are not limited to:
- Gain front to back understanding of the businesses being supported and building relationships with key internal partners including Technology, Finance, Risk, Front Office and other Operational teams
- Build and manage relationships with clients and external service providers
- Understand the front to back processes within the team and the associated risks and controls
- Contribute to the daily processing of the trade lifecycle across a wide range of financial products
- Contribute to the production and analysis of performance metrics
- Engage in the continuous improvement of the end to end operating environment
Eligibility
- Hold or predicted to achieve at least 3 A levels/BTEC or equivalent with a minimum of 104 UCAS points (BCC Grades)
- At least a grade C or 5 in Maths and English Language GCSE (4 will not be accepted) or equivalent
- Been a resident of the UK for the past 3 years
- Not in full-time education when starting the apprenticeship
- The right to work and remain in the UK indefinitely
- Not completed a qualification or apprenticeship at the same level or higher which provided you with substantially the same skills or training as you would gain through this apprenticeship with Bank of America
What we are looking for
Essential:
- A clear motivation for the Operations division and a thirst for knowledge and understanding of the business
- Problem solving and analytical skills
- Capacity to learn quickly
- Demonstrates integrity and ethics by earning other’s trust and respect through consistent honesty and professionalism in all interaction
Our recruitment process
Apprentice recruiting takes place on a rolling basis once our applications are open. Assessments often begin before the deadline, so it’s best to submit your application early as this will give you the best chance of being considered for the role.
We care deeply about shaping the world of work to be an equal and inclusive one – and that starts with our recruitment process. We know just how important and valuable it is to have a wide range of skills, backgrounds and experiences shaping our work and ideas. We welcome applicants from all backgrounds, and we’re proud to focus on attracting, retaining and developing diverse talent within Bank of America. Together, we aim to mirror the customers, clients and communities we serve.
What if I need workplace adjustments?
We’re committed to ensuring our online application process provides an equal employment opportunity to all job seekers. If you need a workplace adjustment to search for a job opening, need help completing your application or video interview, please email juniortalentemea@bofa.com and let us know. We will be more than happy to discuss the support you need, and we will respond to your email within three business days.
We offer a competitive Salary and Benefits package
We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, being pregnant or on maternity leave, socio-economic background, responsibilities for dependents, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.
